Gorgias is an ecommerce helpdesk that puts customer conversations beside store data. If you need to answer Shopify customer questions from one inbox, Gorgias does that job.
Buy it only for an active Shopify store that can justify Basic at $60 a month; it is often compared with Intercom, but focuses on ecommerce support.
Who it's for
Gorgias was built for you if you run an online store and support orders daily. You will be disappointed if your work mainly happens outside ecommerce or needs hands-off AI judgment.
Buy it if
- You run a Shopify store and need order details beside customer emails.
- You share support work with teammates and do not want per-agent helpdesk billing.
- You already use Recharge, Klaviyo, or Yotpo in your store workflow.
Skip it if
- You handle occasional client email and can work from Gmail with canned replies.
- You need an AI agent to solve nuanced returns without human checks.
- You sell services rather than products through an online store.
Your first hour
Gorgias offers a seven-day trial, capped at 10 email ticket messages. The vendor does not publish whether a card is required, so confirm that at signup.
- Start the trial You get 7 days before choosing a paid plan.
- Connect Shopify Gorgias has a native Shopify integration for order and customer details.
- Add an inbox Email is the trial channel, with a maximum of 10 ticket messages.
- Try one reply You can handle a real ticket before the 10-message trial limit.
The basics are straightforward, but AI Agent needs careful guidance before it handles customer decisions.
What you actually get per plan
There is no permanent free plan. Gorgias charges by ticket volume, not agent seats, and the 7-day trial is limited. Most active small stores will outgrow Starter’s 50 tickets and land on Basic.
| Plan | Price | What’s inside | Catch |
|---|---|---|---|
| Starter | $10/month | 3 agents; 50 tickets/month | $0.40 per extra ticket |
| Basic | $60/month or $600/year | Unlimited agents; 300 tickets/month | $0.40 per extra ticket; annual billing saves 17% |
| Pro | $360/month or $3,600/year | Unlimited agents; 2,000 tickets/month | $0.25 per extra ticket; annual billing saves 17% |
| Advanced | $900/month | Unlimited agents; 5,000 tickets/month | Custom overage rates |
| Enterprise | Quote | 5,000+ tickets/month; custom volume | Custom pricing |
AI Agent costs extra. It starts at $250 monthly and is charged per fully resolved interaction.
Three real situations
The ticket count and the work behind each question matter more than your team size.
A two-person Shopify store with 250 monthly tickets
Basic costs $60 monthly and allows unlimited support agents. Both owners can work from the same queue without another seat charge.
A solo founder running a small product store
Starter costs $10 monthly for up to 50 tickets and three agents. Adding AI Agent starts at $250 monthly, which can outweigh the helpdesk bill.
A freelance designer with three retainer clients
Gorgias is not the right buy because it is designed around ecommerce tickets and store data. Use Gmail labels and canned replies instead of paying $10 monthly for a 50-ticket store helpdesk.
Where it falls short
Reviewers repeatedly say the AI Agent “makes things up” on complex questions. Users report it “forgetting” catalogs and giving unrelated recommendations after updates. Simple FAQs fare better, but nuanced returns and bundles need human checks. Compared with Intercom Fin, reported containment rates have been lower on comparable ticket mixes.
Ticket overages can quietly raise the bill after your included volume. AI Agent begins at $250 monthly and can add per-resolution overages. Multilingual performance reportedly lags its claims. This hurts stores with detailed policies, many SKUs, or customers writing across languages.
Watch out: Basic and Starter charge $0.40 for each ticket above the included limit, while AI Agent is a separate paid add-on.
Common questions
Is there a free Gorgias plan?
No. Gorgias offers a 7-day trial, limited to 10 email ticket messages.
Can I cancel Gorgias any time?
The vendor does not publish cancellation terms in the pricing information provided. Check the agreement before choosing annual billing.
Does Gorgias AI train on my customer data?
Gorgias says AI Agent does not use accessed store or shopper data to train third-party LLMs. It also states that AI Agent uses zero data retention for shopper data.
What is the cheapest way to try Gorgias?
Use the 7-day trial and send no more than 10 email ticket messages. The cheapest paid plan is Starter at $10 per month.
Is Gorgias worth it for a freelancer or small team?
It can fit a small Shopify support team because plans are not priced per agent. It is a poor fit for a freelancer without an ecommerce store.
Bottom line
Buy Gorgias only if you run a Shopify store with enough daily support work to justify Basic at $60 a month. Skip AI Agent until your policies are tightly guided and a person can check its answers.
