If you need to answer customer questions and complete support tasks through a chat agent, Botpress gives you a way to build it.
Buy it only when that work justifies $150 per month billed annually; it is often measured against Intercom.
Who it's for
Botpress suits you if customer support needs actions across several steps. You will be disappointed if you only need a basic website FAQ.
Buy it if
- You need a support agent to check account details, handle refunds, or pass context to a human.
- You already use Zendesk, Salesforce, or WhatsApp and can spend time configuring conversation flows.
- You have a small support team and need a branded web chat without adding more user accounts.
Skip it if
- You need a simple contact form, a static FAQ, or a chatbot you can publish without ongoing tuning.
- You expect perfect answers on unusual customer cases without editing prompts and testing paths.
- You need every support teammate to build and edit agents without moving to a higher tier.
Your first hour
You can start with an email and no credit card. Botpress does not publish a typical setup time, so expect a first test before a finished support agent.
- Create a workspace Start on the free subscription with up to 3 seats and no card.
- Make an agent The free tier permits 3 AI agents in one workspace.
- Add webchat Start with webchat, then test a customer exchange before connecting another channel.
- Run two messages An exchange with at least 2 end-user messages counts as a conversation.
The visual builder is approachable, but a non-developer should stop here if their workflow needs custom APIs or complex business rules.
What you actually get per plan
Botpress charges mainly by conversations, not seats. The free tier is for prototyping, while most small businesses needing WhatsApp or white-label webchat land on Plus.
| Plan | Price | What’s inside | Catch |
|---|---|---|---|
| Free | Free | 100 conversations/month, 3 seats, 3 AI agents | No conversation top-ups or storage add-ons |
| Plus | $150/month, billed annually | 250 conversations/month, 3 seats, unlimited agents | 100 extra conversations cost $65 |
| Team | $750/month, billed annually | 1,500 conversations/month, unlimited seats, $150 AI usage | 100 extra conversations cost $50 |
| Built For You | $1,650/month | Managed agents, custom conversations | Usage details are custom |
| Enterprise | Quote | Custom conversations, custom storage, unlimited seats | Contact sales for pricing |
The free tier stops at 100 conversations each month, with no top-ups or conversation overages.
Three real situations
These are the buying outcomes that matter most for a small operation.
A freelance designer with 3 retainer clients
The free tier can support a small prototype with 3 seats and 100 monthly conversations. For a basic inquiry page, a contact form and FAQ are the simpler route.
A two-person online store
Plus costs $150 per month, billed annually, for 250 conversations and WhatsApp. It can hand unusual order issues to a person, but edge-case replies need repeated tuning.
A six-person support agency
Team removes the seat limit and adds routing, but starts at $750 per month billed annually. That cost only makes sense when several agents share active support work.
Where it falls short
Reviewers say getting an agent to behave precisely on edge cases takes iteration. Compared with Intercom, Botpress asks you to design and test more of the conversation logic yourself.
Plus has only 3 seats, and its advertised price requires annual billing. Conversation packs auto-purchase at 95% usage and cannot be disabled, which hurts teams with uneven traffic. Botpress says it does not train on conversation data, but you still upload customer content and documents for service delivery.
Watch out: At 95% of your paid conversation quota, Botpress automatically adds a 100-conversation pack. Unused pack conversations expire at month end.
Common questions
Is there a free Botpress plan?
Yes. It includes 100 conversations per month, 3 seats, and 3 AI agents, with no credit card required to begin.
Can I cancel Botpress any time?
The vendor does not publish cancellation terms in its pricing information. Its public pricing does state that Plus and Team prices shown are billed annually.
Does Botpress train on my data?
Botpress says it does not use conversation data or end-user personal data for model training or improvements. It processes uploaded content to provide the service.
What is the cheapest way to try Botpress?
Use the free plan. It has no card requirement, but it cannot buy extra conversations or storage add-ons.
Is Botpress worth it for a freelancer?
Usually not for a basic site chat. It becomes worth considering when your support agent must take actions or connect to an existing support workflow.
Bottom line
Buy Botpress only if you need an AI support agent to handle multi-step customer work and can justify $150 per month billed annually. Skip it if a FAQ, contact form, or simple live chat covers your customer questions.
